Terms & Conditions

1. Acceptance of Terms

1.1. Binding Agreement

By downloading, installing, accessing, or using the COCO mobile application or any related services ("COCO," "the App," "we," "us," or "our"), the user ("you" or "the User") acknowledges and agrees that these Terms and Conditions ("Terms") form a legally binding agreement between you and us. If the User does not agree to these Terms, the User must not access or use the App under any circumstances.

1.2. Right to Modify Terms

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms at any time. When we make material changes, we will provide notice—typically through the App, email, or both. It is the User's responsibility to review the Terms periodically. Continued use of COCO following any modifications constitutes acceptance of the updated Terms.

1.3. Eligibility Requirements

To use COCO, the User must:

• Be at least the age of majority in their province, state, or jurisdiction;
• Have the legal capacity to enter into binding contracts; and
• Use the App only for legitimate, non-commercial product tracking and recall awareness purposes unless expressly authorized by us.

If a User does not meet these eligibility criteria, they are prohibited from using the App.

1.4. Additional Agreements

The User's use of COCO may also be subject to additional policies, guidelines, or rules that we may publish from time to time, including but not limited to the Privacy Policy. All such documents are incorporated by reference into these Terms.

1.5. App Store Terms

If COCO is downloaded via Apple's App Store or Google Play, the User acknowledges that their use of COCO is also subject to the respective platform's terms and conditions. Apple, Google, or any other distribution platform is not responsible for the App's operation, support, or content.

2. Description of the COCO Service

2.1. Purpose of the App

COCO is a recall-monitoring and product-tracking application that aggregates, organizes, and delivers safety alerts regarding consumer product recalls. COCO collects recall information from government agencies, manufacturers, safety organizations, and other publicly available or licensed sources, and presents this information to Users in the form of notifications, product-tracking tools, and searchable databases.

2.2. Nature of Service

COCO does not create recall notices. We merely distribute information sourced from third parties. COCO's role is to aggregate, filter, and deliver recall data, not to independently verify the validity, completeness, or accuracy of that data.

2.3. Important Limitations

The User acknowledges and agrees that:

• Recall information may be incomplete, delayed, or inaccurate.
• Third-party agencies and manufacturers may update recall notices without informing COCO.
• Notifications may not always be delivered due to device settings, OS behaviour, outages, or other circumstances beyond our control.

COCO is not responsible for any consequences—direct or indirect—arising from missed, late, outdated, or inaccurate recall information.

2.4. Supplementary, Not Primary Safety Channel

COCO is a supplementary informational tool. It is not a substitute for:

• Government recall announcements,
• Manufacturer notices,
• Product safety advisories,
• Or any official recall channels.

The User remains responsible for verifying recall information independently.

3. Collection and Use of Data

3.1. Personal Data We Collect

To operate COCO effectively, we may collect the following types of data:

• Account data: email address, password, phone number, and other identifiers.
• Device data: device ID, device type, OS version, push-notification token, and similar technical information.
• User-submitted product data: product names, model numbers, serial numbers, purchase details, or uploaded receipts.
• Behavioural data: in-app actions, search queries, time spent on features, interaction patterns, tap/scroll behaviour, and recall engagement metrics.

3.2. Purpose of Data Collection

We collect the above information to:

• Provide personalized recall notifications
• Match products to relevant recall lists
• Improve app accuracy
• Enhance user experience
• Detect misuse or fraud
• Conduct internal analytics
• Support feature development and product improvement

3.3. Use of Personal Identifiers for Verification

The User acknowledges that COCO may use device identifiers, email verification, and behavioural indicators to confirm the authenticity of accounts and prevent fraudulent use of the service.

3.4. Data Sales and User Consent

COCO does not sell personal information unless the User has provided explicit, informed permission.

However, COCO may collect and sell anonymized, aggregated behavioural data to third-party companies who request trends, analytics, or product-usage insights, but only when the User has consented through an in-app opt-in process.

This means:

• No names
• No emails
• No addresses
• No product serial numbers tied to an identity
• No personal identifiers

Only patterns, statistics, and behavioural trends (e.g., "users tend to search X products before purchase" or "high engagement on safety-related categories").

The User will always have the right to decline or revoke consent.

3.5. No Sale of Child Data

If any user is discovered to be under the age of majority, we will not collect or sell any behavioural data from that account, even with attempted consent.

3.6. Data Storage & Security

We will take commercially reasonable measures to protect all stored data, including:

• Encryption of data in transit and at rest
• Secured servers and access-controlled databases
• Industry-standard security protocols

However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

4.1. Third-Party Sources

COCO aggregates recall information from government agencies, regulatory bodies, manufacturers, safety organizations, and other third-party sources. Because this information is not created by COCO, we do not guarantee:

• Accuracy
• Completeness
• Timeliness
• Ongoing availability
• Or correctness of recall details

Any recall information delivered through COCO may be incomplete, outdated, amended, or inaccurate at any time, with or without notice from those third-party sources.

4.2. No Duty to Monitor or Verify

The User acknowledges that COCO:

• Does not independently verify recall information;
• Has no legal obligation to monitor third-party sources for updates;
• Cannot guarantee that all relevant recall notices will be included;
• Cannot ensure notifications will be delivered to every User every time (due to OS restrictions, device conditions, outages, etc.).

4.3. No Liability for Missed, Delayed, or Incorrect Notifications

The User agrees that COCO is not liable for:

• Missed recall notifications
• Delayed notifications
• Notifications delivered in error
• Notifications not delivered due to device settings, OS behaviour (iOS/Android throttling), internet disruptions, or other factors beyond our control
• Outdated or inaccurate information displayed in the App

4.4. No Liability for Product Harm, Injury, or Damages

The User agrees that COCO is not responsible for any harm, injury, damage, loss, or adverse outcome arising from:

• Continued use of a recalled product
• Failure to respond to a recall notification
• Misinterpretation of recall information
• Failure of the manufacturer to provide warnings, refunds, repairs, or replacements
• Product defects, malfunctions, or hazards
• Any failure of a company or government entity to issue a recall in a timely manner

COCO does not provide safety advice, legal recommendations, or professional guidance. All recall actions (refunds, repairs, returns, stop-use orders) are the User's responsibility.

4.5. No Professional Advice

All recall information is provided for informational purposes only. COCO does not provide:

• Legal advice
• Medical advice
• Safety instruction
• Consumer-protection guidance
• Or manufacturer-approved safety procedures

Users must consult official recall documentation, government notices, and professional advice when evaluating risks.

4.6. No Guarantee of Service Availability

The User acknowledges that COCO may suffer outages, interruptions, errors, bugs, and maintenance periods. COCO is delivered on an "as is" and "as available" basis. We provide no warranty that the App will be uninterrupted, error-free, or available at all times.

4.7. Maximum Liability

To the maximum extent permitted by applicable law, COCO's total aggregate liability for any claim arising out of or relating to the App, regardless of the cause of action, shall not exceed the total amount paid by the User for the App in the 12 months preceding the claim. If the User accesses the App for free, COCO's liability is zero.

5.1. Accuracy of Information Provided by the User

The User is solely responsible for ensuring that all information they provide to COCO is accurate, complete, and up to date. This includes, without limitation:

• Product names, model numbers, and serial numbers
• Purchase dates and retailer information
• Uploaded receipts or documents
• Account information (email, phone number, etc.)

COCO is not responsible for missed recalls caused by incorrect, incomplete, or outdated information submitted by the User.

5.2. Responsibility to Monitor Recall Information

The User acknowledges that COCO is a supplementary recall-awareness tool and not a primary safety channel. Accordingly, the User remains responsible for:

• Reviewing recall information displayed within the App
• Following official instructions from manufacturers or regulators
• Verifying recall details independently via government sources
• Taking appropriate action (stop use, refund, repair, return, etc.)

COCO is not liable if the User fails to act on recall information.

5.3. Device Settings & Notification Permissions

The User is responsible for ensuring that their device is properly configured to receive recall notifications. This includes, without limitation:

• Enabling push notifications
• Allowing background data usage
• Ensuring sufficient battery, storage, and operating system functionality
• Maintaining an active internet connection

COCO is not responsible for missed or delayed alerts caused by User device settings.

5.4. Account Security

The User is responsible for maintaining the confidentiality of their account credentials. The User agrees to:

• Not share passwords or verification codes
• Notify COCO immediately of any suspected unauthorized use
• Maintain secure access to the device where the App is installed

We reserve the right to disable accounts if unauthorized activity is detected.

5.5. Use for Lawful Purposes Only

The User agrees not to use COCO for any unlawful, harmful, fraudulent, or malicious purpose. This includes prohibitions against:

• Scraping or harvesting data from the App
• Reverse-engineering COCO's software, algorithms, or databases
• Attempting to disrupt, overload, or interfere with the App
• Misusing recall information for commercial exploitation without authorization

5.6. Product Ownership & Verification

The User is responsible for confirming that they are entering products they own or legitimately track, they maintain proof of ownership when necessary, and they monitor their product list and update it accordingly. COCO cannot confirm or verify product ownership on behalf of the User.

5.7. Independent Judgement

The User agrees that all decisions made about recalled products — including whether to cease use, seek repair, return the item, or contact a manufacturer — are made at their own discretion. COCO does not tell the User what to do; COCO only delivers publicly available recall information.

5.8. Compliance with Local Laws

The User must comply with all applicable laws, regulations, and safety guidelines in their jurisdiction. COCO is not responsible for any User's violation of consumer safety laws, product-return requirements, or regulatory obligations.

6.1. Account Creation & Registration

To access certain features of COCO, Users may be required to create an account. By creating an account, the User agrees to provide:

• Accurate, current, and complete registration information
• A valid email address or phone number for verification
• Any additional details required for account security or functionality

We reserve the right to refuse registration or require additional verification at our discretion.

6.2. Account Security

The User is solely responsible for maintaining the confidentiality of their login credentials, restricting access to their device, preventing unauthorized access to their account, and notifying COCO immediately of any suspected breach. COCO shall not be liable for any loss or damage caused by unauthorized use of account credentials.

6.3. Prohibited Account Activities

Users may not:

• Create multiple accounts to bypass restrictions
• Impersonate another person
• Create accounts using false or misleading information
• Use automated tools, bots, or scripts to create or manage accounts
• Access COCO in any way that circumvents intended security measures

6.4. Our Right to Suspend or Terminate Accounts

COCO reserves the right — at our sole discretion and without prior notice — to suspend, restrict, or terminate a User's account if we determine that the User has:

• Violated these Terms
• Misused or abused the App
• Attempted to interfere with COCO's operations
• Committed fraud or unauthorized access
• Scraped, harvested, or copied data
• Used the App for commercial purposes without permission
• Engaged in behaviour that threatens the integrity, security, or functioning of COCO

Termination may be immediate, and COCO is under no obligation to provide advance warning, provide a reason, retain the User's data, or restore the account.

6.5. Effect of Termination

Upon termination of a User account: all rights and access granted to the User will cease immediately, the User must delete the App from their device, certain data may be retained for legal, compliance, or security reasons, and the User will not be entitled to any refund or compensation unless legally mandated.

6.6. User-Initiated Account Deletion

Users may request account deletion at any time through in-app settings or support channels. Upon receiving a verified request, we will delete or anonymize personal identifiers. Some aggregated or anonymized data may be retained for analytical or statistical purposes, and certain records may be retained as required by law.

6.7. No Guarantee of Account Restoration

If an account is terminated — whether by the User or COCO — we are not obligated to restore the account, restore any user data, provide access to deleted content, or recreate previously saved product lists or recall history.

6.8. Inactive or Abandoned Accounts

COCO reserves the right to deactivate or remove accounts that have been inactive for extended periods, unreachable due to invalid contact information, or rejected by email providers or notification systems. We may contact the User prior to deactivation, but are not required to.

7.1. Incorporation of Privacy Policy

The User acknowledges and agrees that COCO's Privacy Policy is incorporated by reference into these Terms and Conditions. By using COCO, the User agrees to all practices described in both these Terms and the Privacy Policy. If the User does not agree to the Privacy Policy, they must not use the App.

7.2. Categories of Data Collected

As set out in the Privacy Policy, COCO may collect, store, and process the following categories of data:

• Personal identifiers (email, phone number, device ID, authentication tokens)
• Product and recall-related data submitted by the User
• Technical and diagnostic data (IP address, OS version, crash logs, performance metrics)
• Behavioural data (search history, interaction patterns, feature usage, in-app activity)
• Location-based data, but only if explicitly opted into
• Anonymized or aggregated insights derived from the above

COCO may also collect additional categories of data as described in the Privacy Policy.

7.3. Legal Basis for Processing

The User acknowledges that COCO may process personal data on the following legal bases: User consent, performance of the service, legitimate business interests, and compliance with legal obligations.

7.4. Consent for Data Processing and Optional Data Sharing

By using COCO, the User consents to the collection, use, and processing of their personal data as described in the Privacy Policy.

7.4.1. Behavioural Data Sharing (Optional & Consent-Based)

COCO may offer Users the option to consent to the sharing or sale of anonymized behavioural data to third-party companies. This data is anonymized, does not include personal identifying information, cannot be traced back to an individual user, and consists solely of usage trends, product category engagement, and interaction-level analytics. The User must opt in and may withdraw consent at any time.

7.5. User Rights Over Data

Subject to applicable privacy laws, Users may have the right to:

• Access their personal data
• Correct inaccurate data
• Request deletion of their data
• Withdraw consent for processing
• Opt out of behavioural data sharing
• Request a copy of their stored data
• Restrict or object to certain processing activities

COCO will provide mechanisms for Users to exercise these rights, typically through in-app settings or direct contact with support channels.

7.6. Data Retention

COCO will retain personal data only as long as necessary to provide services, maintain account security, comply with legal obligations, support business operations, and produce anonymized analytics. Anonymized or aggregated data may be retained indefinitely.

7.7. International Transfers

The User acknowledges that their data may be processed or stored on servers located outside their province, state, or country. COCO will ensure that any such transfers comply with applicable cross-border data protection regulations.

7.8. Privacy Policy Updates

COCO reserves the right to update or modify the Privacy Policy at any time. Material changes will be communicated through the App or email, and continued use after such updates constitutes acceptance.

8.1. Ownership of the COCO Platform

The User acknowledges and agrees that COCO, including all associated software, source code, algorithms, databases, user interface elements, design features, trademarks, branding, analytics systems, data-processing logic, and all related content and materials (collectively, the "COCO Platform"), are the exclusive property of COCO and its licensors.

8.2. License to Use

Subject to these Terms, COCO grants the User a limited, non-exclusive, non-transferable, revocable license to access and use the App solely for personal, non-commercial purposes. This license does not grant the User any rights to the underlying technology, can be revoked at any time, and ends automatically upon account termination.

8.3. Restrictions on Use

The User may not, under any circumstances:

• Copy, reproduce, modify, distribute, or create derivative works of the App
• Reverse-engineer, decompile, decode, or attempt to extract source code
• Access COCO's databases through scraping or automated tools
• Use COCO to build, train, or enhance any competing product
• Sell, rent, sublicense, or commercialize any part of COCO without explicit written permission
• Use COCO's analytics, algorithms, UI, or workflows for competitive research or product replication

8.4. Ownership of Data Structures & Aggregation Logic

The User acknowledges that the structure, organization, indexing, categorization, and presentation of recall data, the method of matching user-entered products to recall lists, the behavioural analytics system, and all proprietary aggregation logic are independently owned by COCO, even when recall data itself originates from public sources.

8.5. Trademarks & Branding

All COCO trademarks, logos, names, icons, brand imagery, and identifying marks ("COCO Marks") are owned exclusively by COCO. The User may not use COCO Marks in any manner, reference COCO Marks in advertising or promotional materials, create confusingly similar branding, or register or attempt to register any COCO-related mark.

8.6. User-Generated Content

If the User uploads or submits any content to COCO (e.g., product names, receipts, documents, photographs), they represent and warrant that they own the content or have permission to use and submit it. The User grants COCO a worldwide, royalty-free, non-exclusive license to store, display, use, process, and analyze this content solely for the operation, improvement, and security of the App. COCO does not claim ownership over User-generated content.

8.7. Feedback and Suggestions

If the User submits comments, suggestions, ideas, or feedback about COCO ("Feedback"), the User agrees that Feedback is non-confidential, COCO may use, modify, or implement the Feedback without compensation, and the User relinquishes any claim to ownership or royalties associated with such Feedback.

8.8. Reservation of Rights

Except for the limited license expressly granted to the User, all rights in the COCO Platform and COCO Marks are reserved. No implied licenses are granted.

9.1. Third-Party Content and External Websites

COCO may contain links to, or embed information from, third-party websites, government platforms, manufacturer portals, retailers, safety agencies, or other online services ("Third-Party Services"). The User acknowledges and agrees that COCO has no control over Third-Party Services, does not endorse, verify, or guarantee the accuracy of Third-Party Services, and is not responsible for the content, availability, security, or policies of any Third-Party Services. Accessing any Third-Party Service is done at the User's own risk.

9.2. No Responsibility for External Recall Information

Recall notices sourced from external organizations — including but not limited to Health Canada, FDA, CPSC, NHTSA, CFIA, manufacturer recall pages, and retailer recall lists — are provided "as is." COCO does not guarantee that a Third-Party recall notice is accurate, a recall notice has not been updated or rescinded, information displayed externally matches what is shown within COCO, or the Third-Party source is functional, accessible, or available. COCO is not liable for discrepancies, errors, or omissions in Third-Party recall information.

9.3. No Liability for Third-Party Actions or Failures

The User agrees that COCO is not responsible for:

• Delays or failures by manufacturers to update recall notices
• Inconsistent or unclear instructions from government agencies
• Broken links or inaccessible pages
• Incorrect product classifications or categories on Third-Party sites
• Outdated recall information published externally
• Third-Party website downtime or maintenance
• Any harm or damage caused by reliance on Third-Party Services

9.4. Third-Party Integration Features

Some features of COCO may integrate with external systems, including retailer product lookup APIs, manufacturer product-registration portals, warranty or repair request pages, and fulfillment or refund claim forms. The User acknowledges that COCO does not operate these systems, cannot guarantee their accuracy, availability, or functionality, and is not responsible for delays, errors, or failures in any integrated system.

9.5. Security & Privacy of Third-Party Services

The User understands that Third-Party Services may have their own privacy policies and data practices, COCO is not responsible for how these Third-Parties collect, store, or use User data, and COCO does not guarantee the security of Third-Party websites or platforms. The User is encouraged to review the privacy policies of any Third-Party Service they choose to interact with via COCO.

9.6. Third-Party Accounts

Where COCO provides the option to connect a Third-Party account (e.g., retailer profile, warranty account), the User is solely responsible for maintaining control of that Third-Party account, ensuring login credentials are accurate, and understanding the terms of the Third-Party provider. COCO is not responsible for unauthorized access, loss of login credentials, or breach of Third-Party accounts.

9.7. No Endorsement

Links or integrations with Third-Party Services do not constitute endorsement, partnership, affiliation, or sponsorship unless explicitly stated by COCO in writing.

10.1. App Provided "As Is"

To the maximum extent permitted by law, COCO is provided on an "as is," "as available," and "with all faults" basis. COCO makes no representations or warranties of any kind, express or implied, including but not limited to accuracy, reliability, availability, security, fitness for a particular purpose, non-infringement, system compatibility, and continuous or error-free operation.

10.2. No Liability for Product Harm or Missed Recalls

COCO shall not be liable for any injuries, death, property damage, financial loss, loss of use, business interruption, or reputational damages arising out of or related to a recalled product, failure to act on a recall, missed, delayed, inaccurate, or incomplete recall notifications, incorrect information from a manufacturer or regulatory agency, or user misuse of the App or failure to follow recall instructions.

10.3. No Liability for Technical Failures

COCO is not responsible for any loss or damage resulting from server outages, system failures, app crashes, bugs or glitches, push notification failures, internet connectivity issues, device malfunctions, third-party service interruptions, or data loss. This includes any consequences stemming from these failures.

10.4. No Liability for Third-Party Services

COCO assumes no liability for content on external websites, errors or omissions in third-party recall sources, manufacturer negligence, government agency delays, faulty or misleading external recall instructions, or any Third-Party API, system, or integration failure.

10.5. Financial Damages Limitation

To the fullest extent permitted by applicable law, COCO's total cumulative liability for any and all claims arising out of or relating to the App, the Terms, recall information, or any COCO service, whether based in contract, tort, negligence, strict liability, warranty, or any other legal theory, shall not exceed the total amount the User paid to COCO in the 12 months prior to the claim. If the App is free at the time of incident, COCO's liability is ZERO.

10.6. Exclusion of Certain Damages

To the fullest extent allowed by law, COCO shall not be liable for punitive damages, consequential damages, indirect damages, special damages, lost profits, loss of revenue, loss of data, loss of business opportunity, emotional distress, or reputational harm — even if COCO knew such damages were possible.

10.7. Jurisdictional Exceptions

If some jurisdictions do not allow exclusion of certain warranties or limitations of liability, COCO's liability in those jurisdictions will be limited to the minimum amount permitted by law.

10.8. Severability of Liability Provisions

If any part of this Limitation of Liability is found unlawful or unenforceable, the remaining provisions remain fully enforceable.

10.9. User Acknowledgement

By using COCO, the User expressly acknowledges that they understand the limitations of liability, agree to them fully, and waive any right to claim damages beyond the limits stated above.

11.1. Governing Law

These Terms, and any disputes or claims arising out of or relating to COCO, shall be governed by and interpreted in accordance with the laws of the Province of Ontario, and the federal laws of Canada applicable therein, without giving effect to any principles of conflicts of law.

11.2. Mandatory Arbitration (Where Legally Permitted)

To the fullest extent permitted by applicable law, any dispute, controversy, or claim arising out of or relating to COCO, these Terms, the Privacy Policy, any recall information, or any services provided through COCO, shall be resolved through binding arbitration, not court litigation.

Arbitration shall be conducted in Toronto, Ontario, before a single arbitrator, in English, under the ADR Institute of Canada (ADRIC) arbitration rules, with each party bearing their own costs unless otherwise required by law.

11.3. Waiver of Class Actions and Class Arbitration

To the maximum extent permitted by law, the User agrees that no class actions may be brought against COCO, no class arbitration may be initiated, and all claims must be brought individually.

11.4. Exceptions Where Arbitration Is Not Permitted

If mandatory arbitration is prohibited in a User's jurisdiction, any dispute shall be resolved exclusively in the provincial or federal courts located in Toronto, Ontario, and the User irrevocably submits to the personal jurisdiction of those courts.

11.5. Informal Resolution Requirement

Before initiating arbitration or legal action, the User agrees to contact COCO with a written notice of the dispute, provide a 30-day period for COCO to respond and attempt informal resolution, and engage in good-faith discussions to resolve the matter.

11.6. Limitation Period

To the fullest extent permitted by law, the User must bring any claim or dispute within 12 months of the event giving rise to the claim. Any claim filed after that period is permanently barred.

11.7. Injunctive or Equitable Relief

Nothing in this section prevents COCO from seeking injunctions, restraining orders, court orders, or other equitable relief in cases involving data scraping, intellectual property violations, unauthorized reverse-engineering, fraud, or security breaches.

11.8. Survival of Dispute Clauses

All dispute-related clauses (arbitration, governing law, limitation period, etc.) shall survive termination of the User's account, access to the App, or these Terms.

12.1. App Store Terms (Apple, Google, and Others)

If the User downloads COCO from the Apple App Store, Google Play Store, or any other distribution platform ("App Store"), the User acknowledges and agrees that the App Store provider is not responsible for COCO's content, performance, support, or maintenance, any claims relating to COCO's performance or functionality are directed solely to COCO, not the App Store, and the App Store provider is a third-party beneficiary of these Terms and may enforce them. Additionally, the User agrees to comply with all App Store terms and conditions applicable to their device and platform.

12.2. Export Controls and Compliance

The User agrees not to export or re-export COCO, use COCO in jurisdictions where doing so violates export laws, or access COCO in countries embargoed by Canada or the United States.

12.3. No Waiver

Any failure by COCO to enforce a provision of these Terms does not constitute a waiver of that provision or any other provision.

12.4. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that portion shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

12.5. Entire Agreement

These Terms, together with the Privacy Policy and any additional policies or guidelines posted through COCO, constitute the entire agreement between the User and COCO regarding use of the App.

12.6. Assignment

The User may not assign, transfer, or sublicense their rights or obligations under these Terms without prior written consent from COCO. COCO may assign its rights and obligations to affiliates, successors, acquirers, or third parties without requiring User consent.

12.7. Force Majeure

COCO is not liable for delays, failures, or inability to perform due to circumstances beyond reasonable control, including natural disasters, power outages, internet failures, government actions, cyberattacks, server host failures, and strikes or labor disputes.

12.8. Notices

All notices required under these Terms may be delivered to the User via email, in-app messages, push notifications, or postings within the App. Notices to COCO must be sent via the contact method provided in the App.

12.9. Headings

Section titles and headings are provided for convenience only and have no legal effect.

12.10. Survival

All provisions relating to intellectual property, data rights, limitation of liability, dispute resolution, arbitration, governing law, warranty disclaimers, and user responsibilities shall survive termination of the User's account and continue to be enforceable.

12.11. Contact Information

COCO will provide Users with contact details (email or support page) for questions, complaints, data requests, and account issues. Please visit our Contact page for more information.

12.12. Acceptance of These Terms

By installing, accessing, or using COCO, the User acknowledges that they have read these Terms, understood their content, accepted them in full, and agreed to be bound by them.